Clik here to view.
July 2015: Site Search
For this report, we conducted the same four sample searches across all firms’ sites to compare search functionality and results. In exploring these various aspects of each SBCM-tracked firm’s search...
View ArticleClik here to view.
August 2015: Online Disputes
By and large, the dispute tools available to small business card holders do not greatly facilitate filing a claim online, thanks to either a lack of instructions or an insistence that card holders...
View ArticleClik here to view.
September 2015: Private Homepages
Every firm in this report includes the most important part of the homepage, which is the account summary. Among firms, however, there is no clear consensus on the right amount of information to share....
View ArticleClik here to view.
October 2015: Co-Branded Rewards Cards
Five of the eight firms in this coverage group offer co-branded cards for the small business community, with a total of 16 co-branded cards available; three firms do not offer any these rewards cards....
View ArticleClik here to view.
November 2015: Desktop Card Payments
Of the firms tracked by Small Business Card Monitor, seven have a clear educational content presence on their public websites. Ranging from lists of articles to robust microsites, firms offer a wide...
View ArticleClik here to view.
December 2015: : Secondary Card & Account Services
Overall, all of the firms in the coverage group could stand to increase the number of online management resources and tools for employee cards. Only 75% of the firms offer the ability to add employee...
View ArticleClik here to view.
January 2016: Industry Overview
For this Small Business Card Monitor Report, we provide an overview of the products and online services from the eight firms in our coverage group. We look at the public site credit card options and...
View ArticleClik here to view.
February 2016: Charge Cards
Overall, more firms could stand to offer charge cards. Only 38% of firms in the coverage group offer charge cards, with 25% of firms only offering one option. One firm offers the most options with four...
View ArticleClik here to view.
March 2016: Card Selection Tools
Making a decision about which credit or charge card best fits a client’s business needs can be a difficult choice when presented with too many options. This report focuses on the card selection tools...
View ArticleClik here to view.
April 2016: Product Pages
The type of information offered to clients and the ease of navigating a product page contribute to the customer’s overall experience when making a card choice for their business. This report focuses on...
View ArticleClik here to view.
January 2013: Annual Summary of SBCM Firms’ Products and Services
This annual SBCM Report provides a summary of our coverage firms’ products and online services. Additionally, the report mentions forums or sitelets tailored to business owners, offering educational...
View ArticleClik here to view.
February 2013: Mobile Apps, Tablet Apps and Mobile Websites
This SBCM report takes a look at the account services available to small business cards holders via mobile phones and tablets. We were happy to see that seven of our eight covered SBCM firms give their...
View ArticleClik here to view.
March 2013: Payment Options for Small Business Card Holders
The Small Business Card Monitor Report takes a look at the payment capabilities offered by our eight SBCM firms. In our research, we found that all covered firms allow business card holders to schedule...
View ArticleClik here to view.
April 2013: Online Expense Reports
This month, we revisit our Small Business Card Monitor firms’ online expense reports offerings. Online expense reports continue to be a great service for business card holders, as they can help with...
View ArticleClik here to view.
May 2013: Online Dispute Services
The May 2013 Small Business Card MonitorReport takes a close look at online dispute services offered by four of our eight SBCM firms. With online dispute services, clients are able to address an...
View ArticleClik here to view.
June 2013: Email Collateral Review
This edition of Small Business Card Monitor explores how business card issuers communicate with their customers via email. In a span of 60 days, we examined the types of email collateral received by...
View ArticleClik here to view.
July 2013: Small Business Card Fees
In an effort to extend the 2009 CARD Act to business card products, the Small Business Credit Card Act was re-introduced to Congress in June 2013. If this bill passes, card issuers will need to make...
View ArticleClik here to view.
August 2013: Business Card Selector Tools
The task of finding a business credit card may be a hassle, especially if a financial institution offers a multitude of cards. To help prospects easily narrow down the array of card offerings by what...
View ArticleClik here to view.
September 2013: Co-Branded Rewards Cards
In this Small Business Card Monitor Report, we looked at the companies that credit card issuers partnered with, and noted any rewards offers available along with the forms they took (i.e., cash back,...
View ArticleClik here to view.
October 2013: Online Applications
Online applications represent the first stage in getting to know a potential client. They present an opportunity to collect information, while also starting a relationship with new card holders....
View ArticleClik here to view.
November 2013: Online Transaction Archives
This Small Business Card Monitor Report looks at the online transaction archives provided by small business credit card issuers. To limit the scope of the report, we looked only at online transaction...
View ArticleClik here to view.
December 2013: Small Business Education
This Small Business Card Monitor Report looks at online education content dedicated to small businesses. In our research, we considered three main criteria when reviewing these client-oriented...
View ArticleClik here to view.
January 2014: Annual Industry Overview
For this Small Business Card Monitor Report, we offer an overview of the eight SBCM firms’ card products and online services. We highlight the types of card products available to prospective clients,...
View ArticleClik here to view.
February 2014: Employee Card Management
Small business credit card issuers provide small businesses with the option to add employee card plastics to a primary small business account. Along with these cards often comes a suite of online...
View ArticleClik here to view.
March 2014: Private Site Homepages
This Small Business Card Monitor Report examines the private site homepages of our Small Business Card Monitor group. The primary purpose of the private site homepage is to provide access to the rest...
View ArticleClik here to view.
April 2014: Online Statements and eDelivery
Every firm provides online statements; the difference is in the details. At this point, almost every small business card issuer in our coverage group offers PDF statement downloads on their private...
View ArticleClik here to view.
May 2014: Online Promotion of Small Business Credit Card Apps
The May Small Business Card Monitor examines the online promotions for mobile apps and websites. Our analysis focuses on how prominent credit card firms make their promotions and what sorts of...
View ArticleClik here to view.
June 2014: Mobile Apps
The June Small Business Card Monitor Report examined the mobile apps maintained by Small Business Card companies. We looked at the iPad, iPhone and Android apps offered by seven firms, focusing on...
View ArticleClik here to view.
July 2014: Credit Card Alerts
The July Small Business Card Monitor Report examined the account alerts available for small business card holders. We examined the alerts offered by eight credit card companies, with a focus on...
View ArticleClik here to view.
August 2014: Twitter Accounts
The August Small Business Card Monitor Report examines the Twitter accounts maintained by credit card companies for small business card holders. We examine how card companies promote their Twitter...
View ArticleClik here to view.
September 2014: Product Pages
The September Small Business Card Monitor Report examined the product profiles maintained by credit card companies for small business card holders. We analyzed how card companies explain their...
View ArticleClik here to view.
October 2014: Small Business Travel Rewards Cards
The October Small Business Card Monitor Report examines the travel rewards cards offered for small business card holders. We analyze how card companies present their products on their public sites what...
View ArticleClik here to view.
November 2014: Card Selection Tools
The November Small Business Card Monitor Report examines card selection tools that site visitors can use to help decide which business card is right for them. We look at card comparison tables,...
View ArticleClik here to view.
December 2014: Annual Review
The December Small Business Card Monitor Report provides an overview of small business credit cards in the past year. We identify key trends and updates that occurred in the past year, offering general...
View ArticleClik here to view.
January 2015: Small Business Advice
The January Small Business Card Monitor Report looks at the business advice resources offered by credit card companies for entrepreneurs. We examine the blogs, user forums and commentary pages that...
View ArticleClik here to view.
February 2015: Mobile Bill Pay
The February Small Business Card Monitor Report looks at the payment functions offered on the mobile apps of six firms in our coverage group. Specifically, we focus on the following criteria for mobile...
View ArticleClik here to view.
March 2015: Small Business Facebook Profiles
The March Small Business Card Monitor Report looks at the Facebook profiles maintained by card companies in our coverage group. Our analysis looks at how well profiles are promoted and what issues are...
View ArticleClik here to view.
April 2015: Cash Back Cards
This report investigates the current cash back cards available to new small business card clients, comparing the card benefits, fees and rewards available. Specifically, this report focuses on the...
View ArticleClik here to view.
May 2015: Statements
Overall, Small Business Card Monitor firms could stand to drastically improve their statement designs, both in format and in presentation. The leading firm receives an A- for its combination of useful...
View ArticleClik here to view.
June 2015: Business Card Fees
This Small Business Card Monitor Report looks at our eight coverage firms, examining the fees of each of their small business credit card products, including:Annual feesForeign transaction...
View ArticleClik here to view.
May 2016: Transaction History
This report focuses on the layout, information and tools that contribute to the overall presentation of transaction history provided by small business card issuers in our coverage group. Transactions...
View Article