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May 2015: Statements
Overall, Small Business Card Monitor firms could stand to drastically improve their statement designs, both in format and in presentation. The leading firm receives an A- for its combination of useful...
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June 2015: Business Card Fees
This Small Business Card Monitor Report looks at our eight coverage firms, examining the fees of each of their small business credit card products, including:
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July 2015: Site Search
For this report, we conducted the same four sample searches across all firms’ sites to compare search functionality and results. In exploring these various aspects of each SBCM-tracked firm’s search...
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August 2015: Online Disputes
By and large, the dispute tools available to small business card holders do not greatly facilitate filing a claim online, thanks to either a lack of instructions or an insistence that card holders...
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September 2015: Private Homepages
Every firm in this report includes the most important part of the homepage, which is the account summary. Among firms, however, there is no clear consensus on the right amount of information to share....
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October 2015: Co-Branded Rewards Cards
Five of the eight firms in this coverage group offer co-branded cards for the small business community, with a total of 16 co-branded cards available; three firms do not offer any these rewards cards....
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November 2015: Desktop Card Payments
Of the firms tracked by Small Business Card Monitor, seven have a clear educational content presence on their public websites. Ranging from lists of articles to robust microsites, firms offer a wide...
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December 2015: : Secondary Card & Account Services
Overall, all of the firms in the coverage group could stand to increase the number of online management resources and tools for employee cards. Only 75% of the firms offer the ability to add employee...
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January 2016: Industry Overview
For this Small Business Card Monitor Report, we provide an overview of the products and online services from the eight firms in our coverage group. We look at the public site credit card options and...
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February 2016: Charge Cards
Overall, more firms could stand to offer charge cards. Only 38% of firms in the coverage group offer charge cards, with 25% of firms only offering one option. One firm offers the most options with four...
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March 2016: Card Selection Tools
Making a decision about which credit or charge card best fits a client’s business needs can be a difficult choice when presented with too many options. This report focuses on the card selection tools...
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April 2016: Product Pages
The type of information offered to clients and the ease of navigating a product page contribute to the customer’s overall experience when making a card choice for their business. This report focuses on...
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January 2013: Annual Summary of SBCM Firms’ Products and Services
This annual SBCM Report provides a summary of our coverage firms’ products and online services. Additionally, the report mentions forums or sitelets tailored to business owners, offering educational...
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February 2013: Mobile Apps, Tablet Apps and Mobile Websites
This SBCM report takes a look at the account services available to small business cards holders via mobile phones and tablets. We were happy to see that seven of our eight covered SBCM firms give their...
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March 2013: Payment Options for Small Business Card Holders
The Small Business Card Monitor Report takes a look at the payment capabilities offered by our eight SBCM firms. In our research, we found that all covered firms allow business card holders to schedule...
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April 2013: Online Expense Reports
This month, we revisit our Small Business Card Monitor firms’ online expense reports offerings. Online expense reports continue to be a great service for business card holders, as they can help with...
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May 2013: Online Dispute Services
The May 2013 Small Business Card MonitorReport takes a close look at online dispute services offered by four of our eight SBCM firms. With online dispute services, clients are able to address an...
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June 2013: Email Collateral Review
This edition of Small Business Card Monitor explores how business card issuers communicate with their customers via email. In a span of 60 days, we examined the types of email collateral received by...
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July 2013: Small Business Card Fees
In an effort to extend the 2009 CARD Act to business card products, the Small Business Credit Card Act was re-introduced to Congress in June 2013. If this bill passes, card issuers will need to make...
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August 2013: Business Card Selector Tools
The task of finding a business credit card may be a hassle, especially if a financial institution offers a multitude of cards. To help prospects easily narrow down the array of card offerings by what...
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